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Some episodes repeatedly download

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brian.biggs
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Joined: 11/15/2011 - 09:27
Some episodes repeatedly download

I have had a problem with Doggcatcher for some time (years) and I've just sort of ignored it and worked around it. But, I ran into it again today and thought I'd see if there is a fix or something I'm doing wrong.

I have Doggcatcher set to look for new episodes every 2 hours, and to download whenever I am on Wifi.

I have noticed that Doggcatcher seems to be repeatedly downloading some of the same episodes, even though they are already on my device. Looking through the event log, I see the following sequence of events:

  • 02/16 06:00 Adding failed/partial/manual download to queue (manual: false)(item manual: false)(state: NO_FILE)): Episode 102 - Hacker Brackets
  • 02/16 06:00 Download success - Episode 102 - Hacker Brackets - 54308 kbps
  • 02/16 07:32 Episode file deleted - success - Episode 102 - Hacker Brackets (Autodelete policy - keep latest)

And then that entire sequence of events repeats over and over again, every 2 hours when the feed updates. This happens for numerous feeds and episodes. I should maybe be downloading a couple of episodes every 2 hours, but I end up downloading several more than that. I thought it might be episodes that had started playing but were never completed. However, I notice other episodes exhibiting this same behavior, and I have listened to them completely. They do all seem to share the same "Autodelete policy - keep latest" setting.

Any idea what is happening? And how to fix it so that doesn't keep behaving like this?

Thanks,
Brian

WayneC
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Last seen: 1 week 5 days ago
Joined: 02/23/2011 - 22:28
Episodes being deleted and re-downloaded

See FAQ post "Why does my feed/podcast subscription episodes being deleted and re-downloaded" http://www.doggcatcher.com/node/6613

brian.biggs
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Last seen: 3 days 1 hour ago
Joined: 11/15/2011 - 09:27
The feed in question does NOT

The feed in question does NOT exhibit the behavior described in that FAQ. I do not see a triangle on the feed screen.

I ran Diagnostics on the feed anyway, and it does not show any problems.

Other ideas?

WayneC
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Last seen: 1 week 5 days ago
Joined: 02/23/2011 - 22:28
What is the name & URL of the

What is the name & URL of the feed?

brian.biggs
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Joined: 11/15/2011 - 09:27
The NPR Politics Podcasthttp:
WayneC
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Joined: 02/23/2011 - 22:28
Thanks...I'll try to

Thanks...I'll try to reproduce the problem & figure out a solution

WayneC
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Last seen: 1 week 5 days ago
Joined: 02/23/2011 - 22:28
Wasn't able to reproduce the

Wasn't able to reproduce the problem with the NPR feed, are you downloading media to a SD card?

If so, and you say the problem "happens for numerous feeds and episodes" the issue could be the card..try a another card (New Preferred)

Also see forum FAQ post for more information "Why am I experiencing external storage (SD Cards) problems after my device has been upgraded to Marshmallow (Android 6.0)?" - http://www.doggcatcher.com/node/6493

brian.biggs
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Last seen: 3 days 1 hour ago
Joined: 11/15/2011 - 09:27
Sorry for the delay in

Sorry for the delay in getting back to you. No, I'm not downloading to an SD card.

I think it might have to do with episodes that get partially played (started, but never finished?), and the settings of the Auto downloads and Number of episodes/articles.

I have another feed, http://leoville.tv/podcasts/twit.xml. Auto downloads is set to 3 (global default is 2), Number of episodes is set to 10 (global default). Three days ago a new episode came out (it is weekly). Right now, my feed in Dggcatcher shows the 3 most recent episodes as having been downloaded and ready to play. The 4th episode, which should NOT be "active", is listed as first in my Download Queue. I know I've been connected to WiFi and downloaded episodes in the last 3 days, so I'm not sure why this old episode keeps showing up.

I've not listened to this podcast for a while, but it is possible that it started playing at some point as part of my playlist. I probably stopped it and selected another podcast to listen to, so it marked this one as partially played.

WayneC
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Last seen: 1 week 5 days ago
Joined: 02/23/2011 - 22:28
What is the "Auto Delete

What is the "Auto Delete Policy" set to?

brian.biggs
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Last seen: 3 days 1 hour ago
Joined: 11/15/2011 - 09:27
Keep Latest X (and that's the

Keep Latest X (and that's the global setting).

brian.biggs
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Last seen: 3 days 1 hour ago
Joined: 11/15/2011 - 09:27
I refreshed the feed just now

I refreshed the feed just now. The Event Log said "Episode file deleted - success - My Fridge Killed My Apple TV (Autodelete policy - keep latest)". Nothing was put in the Download Queue. But the feed shows the 3 latest episodes as ready to play (and a full blue circle), but the 4th oldest episode shows a white circle with a sliver of green and the "Ready to download" symbol. When I refresh the feed again, the 4th episode enters the Download Queue and downloads it with the message "Adding failed/partial/manual download to queue (manual: false)(item manual: false)(state: NO_FILE)): My Fridge Killed My Apple TV" in the Event Log. Refresh the feed again and it repeats the cycle.

WayneC
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Last seen: 1 week 5 days ago
Joined: 02/23/2011 - 22:28
Switch to "Done episodes" and

Switch to "Done episodes" and see if that makes a difference

brian.biggs
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Last seen: 3 days 1 hour ago
Joined: 11/15/2011 - 09:27
The episode stopped being

The episode stopped being deleted and re-downloaded over and over again. But now the partially viewed episode never goes away. It is now the 5th episode, partially viewed and downloaded. Then there are 3 newer episodes that are downloaded and ready to play because Auto downloads is set to 3. Then there is the newest episode that is ready to play, but not downloaded.
Feels like there should be a new Auto Delete Policy like Keep latest X including partial, or a checkbox where you can choose to delete partially viewed episodes when they expire under the Auto Delete Policy. Or, change Keep latest X to either delete partially viewed episodes, or at least stop removing and re-downloading them.

WayneC
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Last seen: 1 week 5 days ago
Joined: 02/23/2011 - 22:28
Verify the episode that was

Verify the episode that was being deleted and re-downloaded over and over again is marked "Flag as done" - Grey- and deleted.

On the "Feeds" tab>
Press on the particular feed/podcast>
Press on the “Episode” context menu (3 Dot Menu Hamburger Icon) episode that was being deleted and re-downloaded>
A dialog box will open>
Press "Flag as done"
Repeat and also press "Delete audio/video file"
If the options to flag done & delete isn't available (Press the back button) the episode is flagged done & deleted.

Change back the "Auto Delete Policy" to "Keep latest X"

Keep latest X : deletes all of the oldest episodes (New "blue", In Progress "green", or completed "Old"grey) they are deleted based on the configured auto-downloads setting (In your case is set to 3)

Done: Episodes are not deleted until they are completed and new episode episodes aren't downloaded until the configured auto-downloads setting (In your case 3) are flagged done

See User Guide posts

"Configuring media file auto delete" http://www.doggcatcher.com/node/1751

"Common Feed Configuration Scenarios" http://www.doggcatcher.com/node/1756

"Episode states" http://www.doggcatcher.com/node/1752

There must have been a quirk in the feeds "This Week in Tech" & "The NPR Politics Podcast" or those particular episodes for some reason wasn't deleted by the app correctly initially and so they kept being re-downloaded over and over again until the "Auto Delete Policy" was changed to "Done"
because I wasn't able to reproduce the problem.

brian.biggs
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Last seen: 3 days 1 hour ago
Joined: 11/15/2011 - 09:27
I modified the re-downloading

I modified the re-downloading episode as requested. I chose "Flag as done" and then "Delete audio/video file". It disappeared from the list. Then i changed the feed back to use the global setting (Keep latest X). That immediately dropped off the oldest episode (the 4th one) and downloaded the newest episode.

I had a couple of other podcasts from TWiT that were behaving the same way. I'm pretty sure I can reproduce it at will on my side. I don't know how I can reproduce it but you can't using the same feed. The feed XML should be the same for both of us. Is there any other information I can provide to you that might hep resolve the problem? It's clearly not behaving the way it should.

Thanks!

brian.biggs
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Last seen: 3 days 1 hour ago
Joined: 11/15/2011 - 09:27
I modified the re-downloading

I modified the re-downloading episode as requested. I chose "Flag as done" and then "Delete audio/video file". It disappeared from the list. Then i changed the feed back to use the global setting (Keep latest X). That immediately dropped off the oldest episode (the 4th one) and downloaded the newest episode.

I had a couple of other podcasts from TWiT that were behaving the same way. I'm pretty sure I can reproduce it at will on my side. I don't know how I can reproduce it but you can't using the same feed. The feed XML should be the same for both of us. Is there any other information I can provide to you that might hep resolve the problem? It's clearly not behaving the way it should.

Thanks!

WayneC
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Last seen: 1 week 5 days ago
Joined: 02/23/2011 - 22:28
I tried reproducing the

I tried reproducing the problem with both available "This Week in Tech (MP3)" feeds URL: http://feeds.twit.tv/twit.xml & http://leoville.tv/podcasts/twit.xml and the "NPR Politics Podcast" https://www.npr.org/rss/podcast.php?id=510310 - with the settings for the Auto downloads and Number of episodes/articles set to (3) and the "Auto Delete Policy" set to "Keep latest X" and couldn't

That's why I said the issue could've been a a quirk or some other problem with the feeds or the app when you first experienced the problem initially.

Those episodes weren't deleted properly and was continuously being partially deleted and re-downloading.

You can also check the app's directory to double verify the media files are deleted with the affected feeds - example (/storage/DoggCatcher/EpisodeEnclosures/01

To find out the EpisodeEnclosures folder number

On the "Feeds" tab>

Press on the particular feed/podcast>

Press on the settings icon (1st icon from right "Top of the episode screen") >

Scroll down to "Custom thumbnail filename" >

see for example at the file thread (files/DoggCatcher/PodcastImages/01/)>

Use a "File Manager" app to navigate to DC's directory - example (/storage/DoggCatcher/EpisodeEnclosures/01>

If the media files are there - Press on the file & then press on the trash can icon the to delete. >

Once the affected episodes/media files are properly deleted, you shouldn't experience the problem again.

brian.biggs
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Last seen: 3 days 1 hour ago
Joined: 11/15/2011 - 09:27
I don't think it's a quirk.

I don't think it's a quirk. This has happened to me on multiple phones/devices in the past, and I've just ignored it. It's still happening. I've had a friend let me know that it's happening to him also. Similar settings that I have.

As I mentioned before, the cycle continues to repeat. DC downloads the partial episode, then the next refresh marks it to be deleted, then the next refresh re-downloads the episode. After it is marked to be deleted, I checked the enclosures directory, and the file does indeed get deleted. Something in the feed or in DC is causing it to re-download.

Now that we've sort of narrowed this down a bit more, I tried to reproduce it with a nont-TWiT and non-NPR feed. I tried it with http://feeds.feedburner.com/Whatthetechgfq. Marked an old episode as new, manually downloaded it, fast-forwarded halfway through the episode. When I hit refresh, the episode gets marked for deletion and DOES get deleted from the Enclosures folder. Then hit refresh again and it gets put back in the download queue, re-downloads and is still marked at the same partial played spot.

Not sure if it matters or not, but I'm also using the cloud sync feature. Have been for quite a while. I currently really only have one device though, so I'm not syncing with other devices, just with the cloud.

Any other more detailed logs I can send you to help you find the problem?

WayneC
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Last seen: 1 week 5 days ago
Joined: 02/23/2011 - 22:28
Yup! It's not a quirk, the

Yup! It's not a quirk, the cloud sync backup is corrupted and you would have to create a new key.

First flag done & delete all episodes that you wish deleted - Re: 14 http://www.doggcatcher.com/comment/17584#comment-17584>

Backup the app (DC Navigation Menu>Settings>Backup/Restore/Export) Run Backup> Once complete

Disable "Link this device" (DC Navigation Menu>Settings>Experimental Features) Press OK "Confirm unlink" >

Press the back button and press Backup/Restore/Export) Run Restore> Once complete

Press the back button and press Experimental Features>

Follow "Step 1" Create a cloud key

brian.biggs
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Last seen: 3 days 1 hour ago
Joined: 11/15/2011 - 09:27
I followed your steps above,

I followed your steps above, in order. After I restored the backup, the Link this device with your cloud key was checked again and linked to the original cloud key.
I unchecked it and generated a new cloud key.
Problem is still occurring.

WayneC
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Last seen: 1 week 5 days ago
Joined: 02/23/2011 - 22:28
A new key should've fixed the

A new key should've fixed the problem if the cloud sync backup was corrupted. and if it's not a quirk in the feeds "This Week in Tech" & "The NPR Politics Podcast".......I don't know what could cause the problem, unless the initial DC backup was also corrupted (DC Navigation Menu>Settings>Backup/Restore/Export) since you've said you have been experiencing the problem with the app for years.

You could try doing a clean install of the app and not using a backup to restore your your feeds database and configuration settings
Before attempting, I would write down the names of your feed/podcast subscriptions

and if you wish
1. take a screenshot of the cloud key
2. Using a use a "File Manager" app to create a new directory & label it "DC Backup" and then navigate to DC's directory and copy the app's "Backups" folder to the created "DC Backup" directory as an additional backup

3. Uninstall the app

4. Delete the's app's directory using a use a "File Manager" app

5. Install the app from the Play store

6. Subscribe to your feeds (DC Navigation Menu>Subscribe) from the "Top", "Networks". Categories" and "search" Tabs

7. Backup the app (DC Navigation Menu>Settings>Backup/Restore/Export) Run Backup> Once complete

8. Unlock experimental features (DC Navigation Menu>Settings>Experimental Features) - Re: DoggCatcher Beta › Cloud Sync - getting started
https://groups.google.com/forum/#!forum/doggcatcher-beta

9. Follow "Step 1" Create a cloud key

If the problem continues after a clean install, I can forward this issue to the developer or request a credit for the current cost of the app.

because I really don't know what else to suggest to resolve this issue.