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I can’t find my previously purchased version of the app to reinstall

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kozelibe
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Last seen: 1 year 7 months ago
Joined: 08/30/2018 - 08:15
I can’t find my previously purchased version of the app to reinstall

I purchased DoggCatcher a few years ago. I have a new phone and can't find the purchased version of the app to reinstall. I don't remember if I purchased it on Amazon (I think) or through the play store.

I read the support topic "I can’t find my previously purchased DC Lite/Premium version of the app to reinstall". That is how I was looking for it, so that doesn't help me at all.

Please advise.

Thanks.

WayneC
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Last seen: 1 week 5 days ago
Joined: 02/23/2011 - 22:28
Google Play Store Issue

Verify your purchase of DC at this Google Play Store URL https://play.google.com/store/account?hl=en - Sign in check all your Google credentials you may have used to purchase the app.

You can also contact Google Play Store support with this URL http://support.google.com/androidmarket/bin/request.py?contact_type=cont...

Press Android apps & games under "Select an issue" then Problems buying things & choose either "Request callback" or "Request chat" and let them know the problem you're experiencing

See FAQ post regarding your Amazon App store purchase "How do I contact Google/Amazon customer service about my purchase?" http://www.doggcatcher.com/node/3201
DoggCatcher Podcast Player - Amazon Appstore for Android URL https://goo.gl/Ep9UXS

hotrm0
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Last seen: 10 months 3 weeks ago
Joined: 06/12/2016 - 19:04
That's Google for you.

I have tried three times not but like above post, the app doesn't show up in Google Play and they always come round to "take the transaction id and contact the developer because they are responsible for the app". I have the number so is there a path for those that are not getting any help from the play store

WayneC
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Last seen: 1 week 5 days ago
Joined: 02/23/2011 - 22:28
What version of the app did

What version of the app did you purchase......DoggCatcher Lite & upgraded to Premium Play store URL https://goo.gl/4UvEWd or the regular full version of the app URL https://goo.gl/K6SaoB ?

Also did you verify all Google email credentials you might have used to purchase the app?

hotrm0
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Last seen: 10 months 3 weeks ago
Joined: 06/12/2016 - 19:04
I guess we were just not paying attention?

When I clicked the link you provided Google Play said I had the app installed. When I clicked install again it did. So it would appear that myself and a few Google Play folks were confused.

For the record I had originally downloaded the lite version then bought the upgrade. I don't remember what the lite limitations were anymore so I will keep an eye on it. Thanks for the help and jogging my memory.

WayneC
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Last seen: 1 week 5 days ago
Joined: 02/23/2011 - 22:28
You're welcome

You're welcome