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Can't save to SD Card

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W1nks
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Last seen: 4 years 2 months ago
Joined: 12/30/2011 - 09:51
Can't save to SD Card

Hi, I just got the new Galaxy S7 with Marshmallow. I tried setting up my save location to be on my SD card but it doesn't have any write access. I also tried the preconfigured option (/storage/1AF0-3306/Android/data)(The 1AF0-3306 is my SD Card) and that didn't work either. Is there something special I need to do to get this to work? My SD card is encrypted if that makes any difference.

Thanks!

WayneC
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Last seen: 3 days 5 hours ago
Joined: 02/23/2011 - 22:28
Marshmallow Update SD Card

See the FAQ article for devices running Marshmallow http://www.doggcatcher.com/node/6493 - after a Marshmallow update Android requires apps (DC) have read/write permission to access external storage.
Once you've given DC permission to access external storage (Device Settings>Apps>DoggCatcher>Permissions) point DC to
/storage/1AF0-3306/Android/data again - ( DC Menu>Settings>Miscellaneous>Storage Directory)

if the problem continues, try unmount/remount the SD card feature (Device Settings>Storage>Press “Unmount SD Card” or Unmount icon>Reboot the device)

Then point DC to 1AF0-3306 SD Card again in DC's settings

W1nks
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Last seen: 4 years 2 months ago
Joined: 12/30/2011 - 09:51
Thanks! That got it to work!

Thanks! That got it to work!

WayneC
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Last seen: 3 days 5 hours ago
Joined: 02/23/2011 - 22:28
You're welcome

You're welcome

eric
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Last seen: 1 month 3 weeks ago
Joined: 11/06/2008 - 22:02
There should have been a

There should have been a shield looking icon in the action bar when DC didn't have the permissions it needed and a popup should have appeared asking for those permissions. Is that not the case?

Also, what exactly did you do to resolve this, I'm trying to make whatever changes I can to help walk users through fixing this within the app.

Thanks.