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Doggcatcher appears to be causing my Moto X to restart

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milleo
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Last seen: 4 years 2 months ago
Joined: 02/01/2016 - 09:44
Doggcatcher appears to be causing my Moto X to restart

DETAILS:
DoggCatcher Version: 1.2.4133
Device: Moto X Gen 1
Android Build: LPA23.12-39-R-15
Carrier: Republic Wireless USA
SUMMARY: Phone reboots about every 30 minutes while the only actively running app is doggcatcher playing a random podcast. this only began once Republic Wireless upgraded my phone to KitKat. I've since installed at least two doggcatcher updates but there has not been any change in behavior.
STEPS TO REPRODUCE:
1. Start DC
2. Listen to Podcast for about 30 minutes.
WHAT HAPPENS: I'll be listening to a podcast running and I will notice my podcast stopped. When I get my phone out of my armband carrier I will note my phone restarted and have to launch doggcatcher again.
WHAT SHOULD HAPPEN: My phone should not be restarted.
FREQUENCY: 100%
SEVERITY: Serious

WayneC
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Last seen: 1 week 5 days ago
Joined: 02/23/2011 - 22:28
The app doesn't have the

The app doesn't have the ability to cause the device to crash or reboot, it could be a driver or hardware issue (See FAQ post - http://www.doggcatcher.com/node/1809 ) contact your carrier or device manufacturer customer service representative to find out the cause of the problem

greggorob64@hot...
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Last seen: 3 years 2 months ago
Joined: 03/01/2011 - 11:17
ME TOO

I'm having this exact same issue. Are you using blutooth? If WayneC says doggcatcher can't be causing it i'm wondering if its the blutooth headset. My care is different than yours though; i'm not using kitkat

Abers86
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Last seen: 4 years 2 months ago
Joined: 02/04/2016 - 14:30
I have exact same problem.

I have exact same problem. HTC One m9 with wired headphones. Listening to podcasts with Dogg catcher causes the phone to randomly crash and reboot every 15-30 minutes. Absolutely no other app causes the same issue to occur - only Doggcatcher.

WayneC
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Last seen: 1 week 5 days ago
Joined: 02/23/2011 - 22:28
DC can't cause a device to

DC can't cause a device to reboot or crash, it's probably driver issue try playing the same media file using the Android media play when your device rebooted. To do this press on the context menu (3 Vertical Dot Right of the Episode Title) & select play in external player

Abers86
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Last seen: 4 years 2 months ago
Joined: 02/04/2016 - 14:30
Listened through for just

Listened through for just over half hour in external app (PowerAmp) and no crash at all for whole duration of file. Will try it with other files as well. However, rather than the files being at issue could Doggcatcher be causing a conflict with an app or system process that can cause a phone to reboot?

WayneC
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Last seen: 1 week 5 days ago
Joined: 02/23/2011 - 22:28
No, if there is an issue with

No, if there is an issue with DC, the app itself will crash and the cause of the problem will be reflected in DC logs, When the device crashes or reboots, then it's a hardware issue

Abers86
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Last seen: 4 years 2 months ago
Joined: 02/04/2016 - 14:30
Listened through to four

Listened through to four hours worth of files on external app and all played without issue. Listened again to one of them on DC and as before after 15-30 minutes the phone reboots.

WayneC
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Last seen: 1 week 5 days ago
Joined: 02/23/2011 - 22:28
Then the problem isn't caused

Then the problem isn't caused by a audio driver, it's some other hardware issue that causes the device to crash when using DC , Eric (DC developer ) will respond later or tomorrow

eric
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Last seen: 1 week 23 hours ago
Joined: 11/06/2008 - 22:02
Apps don't have the ability

Apps don't have the ability to crash devices, they just have the opportunity to expose bugs in either android or device drivers that can cause reboots. There isn't anything we can do in the app to prevent a device reboot.

I'd be happy to issue a refund though, since the app isn't working out for you.

koc77
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Last seen: 3 years 11 months ago
Joined: 05/14/2016 - 01:15
I'll add my Samsung S7 edge to the mix

The phone randomly reboots when using Doggcatcher.

Love the app - reboots didn't happen on my Note 2. I would love to see some resolution. I know it's stated it's a hardware or driver issue, not an issue with the app, but you have to admit if it only happens when using the app, the app is in someway making a specific call to hardware or OS that is causing it.

WayneC
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Last seen: 1 week 5 days ago
Joined: 02/23/2011 - 22:28
Reboot Issue

There are few issues that could cause the device to reboot, but not by DC....for example the device clipboard cache is full, previous Samsung devices rebooted because of this...clear the cache and the rebooting stops

Each device is different and as Eric said, "Apps just have the opportunity to expose bugs in either Android or device drivers"

Kritta
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Last seen: 3 years 5 months ago
Joined: 11/04/2016 - 06:51
Same problem, One Plus 1

Exactly the same problem. Audio files play right through with PowerAmp with no problem. On Dogg Catcher, the phone reboots after a few minutes of playback. Dogg Catcher is doing something that other audio players are not doing, and it is causing various different phones to reboot. Can't you just get it to play audio files using the same method that other players are using? You can't keep blaming the phone or OS when the problem occurs on so many devices, and does not occur in other audio players.

slpk
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Last seen: 2 years 6 months ago
Joined: 05/20/2011 - 08:59
Same problem but not as frequent

I'm experiencing the same problem (device restarts while listening to podcast) but I have not noticed such a regular pattern as the OP.
This has happened for a while now (more than a year), but I have not reported the problem because my phone restarts quickly and it would only happen once a day at most. The restarts have been happening while I was using a Galaxy S4, and kept happening after switching to an S5 (current phone).
I've been through at least two Android versions on each device.

For me, the restarts usually happen during my 20-minute commute to/from work. I have tried to determine a pattern but it seems random to me. For a while, I started thinking that some wifi interference while playing a podcast could be the cause because the restarts happened roughly at a certain place during the commute, but that doesn't seem logical and the evidence is a bit weak, I think.
Another possibility that came up was device overheating, but the reboots also happen at night and under air conditioning, like it did just now!
The device does not restart on its own in any other way. I use Spotify, Google Play Music and Audible without issues.
Although I think I must have had a more-than-30-minute-long podcast listening session, I'm not absolutely certain. So I'll try to do that, as well as try to use an external player.
I have been using the app since before the Galaxy S4 and did not notice this issue back then (3 years ago).

There's no need to repeat the 'apps can't crash the device' thing. I know that it's usually the case but it can be argued otherwise.
I just want to help in trying to root out the cause of this. Maybe I could send some logs or anything else that can help?
The app is awesome but it seems that this is a real bug. I just want to help fix it in any way I can.

My current device:
Galaxy S5 new edition SM-G903M
Android 6.0.1
Kernel 3.10.61-7557315
Stock Samsung Rom (rooted)

slpk
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Last seen: 2 years 6 months ago
Joined: 05/20/2011 - 08:59
Solution: Dump Doggcatcher

Months after posting the previous message I was still experiencing the same issue.
My solution was to dump the app completely. At the time I purchased it, I was not aware of any other better app for managing podcasts, but that's not true anymore.
I've been using Podcast Addict for months now it's awesome and arguably better than DC. It also doesn't crash my device, which is a plus.