Back to Top

Stuck on "Getting Started Screen"

9 posts / 0 new
Last post
killerclaw
Offline
Last seen: 8 years 11 months ago
Joined: 01/14/2014 - 20:28
Stuck on "Getting Started Screen"

I can't seem to get past the app's "Getting Started" screen after launching the app. I see "Auto downloads", "Anonymous usage tracking", and "EULA". No matter what I do to any of these I can not get past this screen. The back button exits the application, so does the home button, while the menu button does nothing as well.

My phone is the Samsung Galaxy Pocket w/ Android 4.0.4

WayneC
Offline
Last seen: 3 months 1 week ago
Joined: 02/23/2011 - 22:28
Something must have happened

Something must have happened during the initial install of the app, please try uninstall/re-install of the app, that should resolve the problem.

Once you have subscribed to all the feeds & and configured DC's settings as you would like, run a backup (In the DC Menu>Settings>Backup/Restore?Export)

killerclaw
Offline
Last seen: 8 years 11 months ago
Joined: 01/14/2014 - 20:28
I re-installed the app and

I re-installed the app and still have the same problem. I still cannot exit the "Getting Started" page.

WayneC
Offline
Last seen: 3 months 1 week ago
Joined: 02/23/2011 - 22:28
DC may not have write

DC may not have write access to the SD card on your device, try changing the card or reformat the card.

eric
Offline
Last seen: 2 years 10 months ago
Joined: 11/06/2008 - 22:02
What happens there, is the

What happens there, is the after you check the box for the eula and say ok, DC will write to the directory that android give us to store application data. If go through that and the eula keeps getting displayed then android isn't letting android write to that directory.

Usually an uninstall and reinstall will fix the directory but that seems to not be the case. That directory must be corrupt since an uninstall is not removing it. One other user had a similar problem a while back and they manually deleted the directory but that requires root access on your device.

If you've got root, we can let you know the directory and you can give it a shot.

Otherwise, I don't think we are going to be able to get it working...we need our application directory to store all your settings. I'd be happy to issue a refund, just send your order# to support at doggcatcher dot com and we'll process the refund.

Sorry for the bad news.

killerclaw
Offline
Last seen: 8 years 11 months ago
Joined: 01/14/2014 - 20:28
OK, so I managed to fix it. I

OK, so I managed to fix it. I just randomly tapped at the bottom of the screen and it eventually exited for me. Does it typically close on its own once you accept the EULA?

eric
Offline
Last seen: 2 years 10 months ago
Joined: 11/06/2008 - 22:02
Nope, there's an ok or accept

Nope, there's an ok or accept button underneath the place where you accept the eula. Was that button not there?

I changed the layout of that screen recently, maybe it doesn't display on all devices.

chulheeyohan
Offline
Last seen: 9 years 5 days ago
Joined: 01/29/2014 - 22:12
ok or accept button not visible

Dear Eric,

Good evening. I am using LG L1(small screen device),and the ok button is not visible. Thank you~

Sincerely, Lee

eric
Offline
Last seen: 2 years 10 months ago
Joined: 11/06/2008 - 22:02
Yep, I'm seeing the same

Yep, I'm seeing the same thing.

I just fixed this. It'll be released to the market probably next friday.

http://mantis.snoggdoggler.com/view.php?id=1864

Thanks for reporting the bug.