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Cliq Locks Up

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dewd
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Last seen: 11 years 1 month ago
Joined: 12/25/2009 - 20:18
Cliq Locks Up

I tried DoggCatcher 3 times on my Moto Cliq. Each time after attempting to or actually downloading a podcast, my Cliq locks up (usually after it goes to sleep and I wake it). It then tries to restart. It sits a the startup screen and will not move until I take the battery out and in.

This behavior only occurs after using your app. I did not open DoggCatcher yesterday and had no problems. I had no problems prior to installing your app. Please help.

Thanks.

Dave

eric
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Last seen: 2 years 8 months ago
Joined: 11/06/2008 - 22:02
Log file

Can you please send a log file (it's called debug log in the dc menu) to support at snoggdoggler.com. Try to send it at the latest point possible before things are locking up.

I'm pretty sure that DC isn't causing this but I'd be happy to take a look just to be sure.

dewd
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Last seen: 11 years 1 month ago
Joined: 12/25/2009 - 20:18
OK, I'll send the log.

OK, I'll send the log. Problem is I won't know when it locks up and there's no way to unlock it once it does.

BTW - I'm 100% positive DC is causing this. The phone works perfectly before DC was installed and it worked perfectly when DC has not be opened. No other explanation. Of course each vendor is free to blame something else.....

eric
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Last seen: 2 years 8 months ago
Joined: 11/06/2008 - 22:02
Got your log

I'm taking a look now.

eric
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Last seen: 2 years 8 months ago
Joined: 11/06/2008 - 22:02
Prior to sleep

Since it's going to tough to get a log during a hang, just fire up DC and start a few update and a few downloads. Keep the screen awake while it downloads one or two and then send the file. I should be able to see from that if there are any problems.

dewd
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Last seen: 11 years 1 month ago
Joined: 12/25/2009 - 20:18
Log sent. Thanks for the

Log sent. Thanks for the help.