Back to Top

Frequently Asked Questions - Stores - Google/Amazon

Article Rating: 
No votes yet

The Lite/Premium version of the app currently can't be searched in the Play Store.
Reinstall/update your DC Lite/Premium purchase from the my app section of the Play Store URL https://play.google.com/apps or though the Play Store app on your device (Open the app>Press the Hamburger Icon “Top Left of the screen”>Press My Apps & Games>Press “ALL” tab>scroll down & locate the app>Press & install or update to the current version of DC Lite/Premium

(Play Store URL for DC Lite/Premium - https://goo.gl/4UvEWd)

Article Rating: 
No votes yet

Follow these steps

We are going to backup your DoggCatcher Lite settings and restore them into DoggCatcher

  • In the DoggCatcher Light menu, click Settings > Backup/Restore/Export > Backup > Yes
  • Purchase and install DoggCatcher
  • Open DoggCatcher (it will be the second DoggCatcher icon in your applications list)
  • In the DoggCatcher menu, click Settings > Backup/Restore/Export > Restore > Yes
  • Confirm that your list of feeds is what you had in DoggCatcher Light
  • Uninstall DoggCatcher Lite from your applications (it will be the first DoggCatcher icon in your applications list)
Article Rating: 
No votes yet

Unfortunately developers do not have access to any billing related functions in the Amazon store. You will need to contact Amazon directly. Here is the contact information - http://www.doggcatcher.com/node/3201

Article Rating: 
No votes yet

Google Play Store Support
You can contact Google Play Store support at this site - http://support.google.com/androidmarket/bin/request.py?contact_type=cont...

They have feature called "Talk to a specialist" fill in the fields with your name, phone number, product (Apps) & the issue you're having with your account or app you've purchased.

Amazon customer service
You can contact Amazon customer service at this site - https://www.amazon.com/gp/help/customer/contact-us/ref=hp_supp_forum_cu?...

Please choose a different order, select my order is not shown, then enter your receipt number, select more order issues, select phone, enter your phone number, select call me now or in 5 minutes, then explain the problem you're experiencing.

Article Rating: 
No votes yet

Developers don't have the ability to manage Google accounts (or move licenses from one account to another).

I would suggest placing a new order and emailing both the old and new order number indicating which one is which. I will cancel the older order.

Please include your full name and the general timeframe when the purchase was made.

Don't forget to do a backup in the DoggCatcher menu so you can restore all your feeds and configuration.

Article Rating: 
Your rating: None (1 vote)

Developers don't have the ability to manage Google accounts. I would suggest contacting Google or your carrier to see if they can help. If they are unable to assist, place a new order and email both the old and new order number indicating which one is which. I will cancel the older order.